Introduction
At WinMY, responsible gaming is more than a slogan — it is at the core of how we operate every day. We believe online gaming should be a fun source of entertainment, not a cause of stress or financial hardship. That is why we invest in tools, policies, and support systems that help our members play wisely.
In Malaysia, many enjoy online casino gaming as a relaxing hobby after work. When kept in check, gaming can be a fun form of entertainment. Problems arise when gaming starts affecting daily life, personal relationships, or financial stability. That is where WinMY steps in to help.
This page outlines WinMY's commitment to responsible gaming, the control tools we provide, warning signs to watch out for, and how to get support when needed. We take this responsibility seriously, and we encourage every member to do the same.
Our Responsible Gaming Principles
Winmy operates on a clear principle: gaming should be a conscious choice, not a hard-to-break habit. We recognise that every member comes with a different background, financial situation, and level of experience. Our approach takes this diversity into account.
User Autonomy
You have full control over your account and gaming activity. WinMY will not make decisions on your behalf, but we are ready to provide tools that make it easier for you to make smart choices.
Vulnerable Group Protection
We take firm steps to prevent underage access and protect those showing signs of problem gambling. Our KYC process ensures that only verified adult users can register and play.
Full Transparency
Every game on winmy uses a certified, independently audited Random Number Generator (RNG). We do not manipulate game outcomes, and win odds are always clearly displayed for every game.
Proactive Support
Our team is trained to identify signs of problem gambling. When concerning gaming patterns are detected, we will proactively reach out to the member concerned to offer assistance and guidance.
Self-Control Tools at WinMY
We provide a range of self-control tools that you can activate directly through your WinMY account. These tools are designed to help you maintain control over your gaming experience.
Deposit Limit
Set daily, weekly, or monthly deposit limits. Once the limit is reached, no additional deposits can be made until the period resets.
Session Time Limit
Set a maximum duration for your gaming session. The system will send a warning and automatically log you out when the time limit is reached.
Loss Limit
Set the maximum loss amount you are comfortable with over a given period. winmy will block gameplay once this limit is reached.
Temporary Break
Take a break from gaming for 24 hours, a week, or a month without having to close your account entirely.
Self-Exclusion
If you feel gaming is starting to have a negative impact, you can choose to self-exclude from the WinMY platform for a period of your choosing — from 6 months to permanently. Contact our support team to activate this option, and we will process your request within 24 hours.
Tip: All self-control tools are accessible directly from your account settings in the winmy mobile app. Limit changes that are more restrictive take effect immediately, while limit relaxations require a 7-day cooling-off period.
Problem Gambling Warning Signs
Problem gambling often develops gradually and may go unnoticed in the early stages. Here are some warning signs to watch for in yourself or someone you care about:
Watch out for these signs: If you identify two or more of the signs below, we encourage you to contact our support team or take self-control measures right away.
Check Yourself
Answer these questions honestly. If more than half apply to you, consider speaking with our support team.
Have you ever played with money meant for essentials such as rent, bills, or food?
Have you ever played longer or spent more than you originally planned?
Have you ever hidden your gaming activity from your partner, family, or friends?
Do you use gaming as a way to escape from problems, anxiety, or feelings of stress?
Have you ever borrowed money or sold belongings to fund your gaming?
Do you often think about gaming even while doing other activities or during work hours?
After a loss, do you feel the urge to keep playing with more money to "win back" what you lost?
Have you ever tried to stop or cut back on gaming but failed to do so?
How to Get Help
If you recognise the signs above in yourself or a loved one, the first step is the most important — acknowledging that help is needed. WinMY is here to help, and we respect the courage it takes to take this step.
Log in to your WinMY account
Go to "Account Settings" and select the "Responsible Gaming" menu to view all available control tools.
Activate the right controls
Set deposit, play time, or loss limits that suit your situation. Changes take effect immediately.
Contact our support team
The WinMY support team is available 24/7 via live chat in the app or on the website. We will guide you through every step.
Consider self-exclusion
If you need a longer break, choose a temporary or permanent self-exclusion. This can be done at any time and we will action it immediately.